Refund Policy

Last Updated: August 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which www.granobless.com will process refunds for services provided through the website www.granobless.com. This policy is designed to ensure transparency and fairness while providing maximum legal protection to www.granobless.com in accordance with applicable laws in Ukraine (UA).

Scope and Applicability

This policy applies to all users of the services offered by www.granobless.com. By using our services, you agree to comply with this Refund Policy. This policy is applicable to all subscription plans and one-time purchases made through the website.

Definitions

  • Service(s): Refers to the software as a service (SaaS) offerings provided by www.granobless.com through www.granobless.com.
  • User: Any individual or entity that accesses or uses the services provided by www.granobless.com.
  • Refund: A reimbursement of fees paid by the user for the services.

Main Policy Content

1. Refund Eligibility

Users may request a refund under the following circumstances:

  • If the service is not delivered as described in the service agreement.
  • If the user encounters technical issues that prevent the use of the service, and such issues are not resolved within a reasonable time frame.
  • If the user cancels their subscription within the first 14 days of the initial purchase, provided that no services have been utilized.

2. Refund Request Process

To initiate a refund request, users must:

  1. Contact our customer support team via email at central@www.granobless.com or by phone at +380964795856.
  2. Provide the order number, date of purchase, and a detailed explanation of the reason for the refund request.
  3. Submit the refund request within the applicable time frame as specified in Section 1.

3. Refund Processing

Upon receiving a valid refund request, www.granobless.com will review the request and notify the user of the decision within 14 business days. If approved, refunds will be processed using the original payment method. Users should allow up to 10 business days for the refund to reflect in their account.

User Rights and Obligations

Users have the right to:

  • Request a refund in accordance with this policy.
  • Receive clear communication regarding the status of their refund request.

Users are obligated to:

  • Provide accurate information when submitting a refund request.
  • Comply with the terms outlined in this Refund Policy.

Limitations and Disclaimers

Refunds will not be issued under the following circumstances:

  • If the user has violated the terms of service.
  • If the request is made after the specified time frames outlined in this policy.
  • If the service has been used beyond the trial period without cancellation.

In no event shall www.granobless.com be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the services, including but not limited to loss of profits, data, or other intangible losses.

Data Protection/Security

www.granobless.com is committed to protecting the privacy and security of user data. Any personal information provided during the refund process will be handled in accordance with our Privacy Policy, which can be found on our website.

Changes to Policy

www.granobless.com reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on the website. Users are encouraged to review this policy periodically for any updates.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Company: www.granobless.com
Phone: +380964795856
Email: central@www.granobless.com
Address: Gulliver Business Center, Sportyvna Square, 1, Kyiv, 01601, Ukraine

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of Ukraine. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts located in Ukraine.